FAQ

Yoga

Why practice yoga?

Yoga has many scientifically proven benefits. Various yoga exercises improve the ability to concentrate and become aware of the functioning of your mind, as well as increase your ability to relax. Yoga helps the body recover and, when practiced regularly, also calms the over-alert nervous system and improves sleep quality – which surely everyone knows has a huge impact on overall well-being. Various physical exercises in yoga increase strength, balance and mobility. Yoga strengthens your deep muscles in particular, and with gentle movement brings a great counter-effect to a sedentary lifestyle. Different breathing exercises massage the body from the inside and create space to breathe.

Which classes are suitable for beginners?

If you are a beginner, we recommend starting at our beginners classes. You can start yoga and participate in our classes at any time of the year. Suitable classes for beginners include calmer yoga classes such as hatha, gentle morning, gentle evening and yoga for beginners. During these lessons, you will get in touch with yoga practice through soothing physical exercise. As a beginner, you can also try calming yin yoga, which has no separate starting levels.

Which classes are suitable while pregnant?

In principle, we always recommend pregnancy yoga during pregnancy, which is organized at the beginning of autumn and the beginning of spring. However, if you already have a yoga background, you can join our weekly classes as you please. In this case we recommend gentle and calm classes. You can also attend yin classes, but take special care as during and after pregnancy the body’s supporting tissues are naturally more loose.

How do I prepare for a yoga class?

No special preparation for the lessons is required. However, we recommend drinking enough water and eating well in advance of the start of the class. Drink and eat about 1-2 hours before your arrival to the class.

What do I need to bring to the studio?

Wear comfortable clothes and a yoga mat to the studio, if you own one. We also have mats in the studios, if needed. Yoga is done barefoot, but also bring warm clothes for final relaxation and gentle exercises. As the nervous system calms down, the body also calms down and cools down.

When does the booking window open?

Classes can always be booked for the current day and for the next 6 days. A new day opens for booking every midnight.

How do I know if I got a spot from the waiting list?

If you have received a sport to the class form the waiting list, you will receive information about this by e-mail. Please note that you must have approved email notifications (account management) to receive these. You will receive information about the spot within the cancellation times, i.e. no later than 10 hours before the start of the morning class or 6 hours before the start of the evening class. Unfortunately, it is not possible to send text messages about free spots.

What if I'm a few minutes late for the class?

We do hope you arrive on time. The reception always opens 15 minutes before the class. Unfortunately, we can’t let people in after the class has started and doors have been closed, since we must give peace to those in class.

What if cancellation window has expired, but I am unable to join the class I booked?

After the free cancellation window closes, you can still make a Late cancel, which will free up space for someone else.

I can't log in to my account?

If you have forgotten your password, you can reset it. If you enter your password incorrectly more than once, your account will be locked for 5 minutes. If the login problem persists, please contact info@rootshki.fi.

How can I buy a gift card?

Gift cards can be purchased through our online store. Gift cards can be purchased either for an open amount or for a yoga class bundle.

Yoga classes

How do I register for the class?

You can register for the class through our website. You can pay for the class in advance on our webpage with your existing yoga card or by redeeming a one-time visit , a bundle card, or a monthly card. You can also pay upon arrival for the class.

How do I cancel my registration?

You can cancel your registration by logging in to our website. Please note that cancellations must be made in time for you to do so free of charge. You can cancel your registration free of charge 12 hours before the start of the morning classes and 6 hours before the start of the evening classes. Morning classes are classes that begin before noon and evening classes are classes that begin at or after noon each day.

What do I bring with me to class?

Wear comfortable clothes and bring your own yoga mat, if you have one. We also have mats in the studios, if needed. Our yoga studios have blocks, bolsters, blankets and yoga belts. You might also want to bring warm clothes for the relaxation part. As the nervous system calms down, the body also calms and cools down.

Can breakfast be combined with the class?

Vallila’s yoga classes can be combined with breakfast during the café’s opening hours. Our café is not open on Sundays and there is no café in Töölö studio. We recommend reserving a table in advance.

Can I use an online yoga session I have already purchased for a normal yoga class in the studio?

You can do this by paying an additional fee of EUR 4 upon arrival for a yoga class.

Online live classes

How do I register for an online class?

You can register for the online class through our website after logging in. You can pay for the class with your existing yoga card or by redeeming an online one-time pass, an online bundle card, or an online monthly card. Registration must be made no later than 15 minutes before the start of the class. If you want to cancel the class, please do it 15 minutes before.

We´ll send you an email 10-15 minutes before the class starts and by clicking the link you can join our livestream. You only need a phone, tablet or computer, no app is needed! You´ll also get a Spotify list for the class.

After the livestream the link will be available as a recording for 48 hours.

Do I need my own equipment?

Depending on the yoga class, you can participate with almost no equipment. If you have a mat at home, awesome, but you can also use a normal carpet. For dynamic classes, we recommend a yoga mat which allows a proper grip for your hands and feet. You can replace a yoga block with books or even a coffee package. Any belt or scarf works as a yoga belt, and pillows can be used as a bolster.

Can I use a normal yoga card I have already purchased for an online lesson?

You can use a normal yoga session for an online lesson, but a yoga session purchased for an online class cannot be used for normal lessons. If you have a monthly card, you can attend an unlimited amount of classes in our studio as well as online. We also have an online monthly card with which you can participate in unlimited online classes as well as have access to our video studio.

I didn't get a link in my email, what do I do?

We will send the link to the online class about 10-15 minutes before the class begins. If you haven’t received the link yet, please check your spam. Please note that it is important to register for the class no later than 15 minutes before the start of the class so that your email address is registered for the link mailing list. If, for any reason, you do not receive the link at all by the beginning of the class, please send us an email at info@rootshki.fi and we will try to send you one immediately or we will refund you the class.

The live class is interrupted

When live streaming there is a small risk that something might not go as planned. If the connection is lost we will try to send a new link. We will always return the yoga session to you if you have not been able to enjoy your yoga class due to our technical problems.

I didn't get to join the class, can I do the lesson later from the beginning?

If life surprises and you don’t get to join the class as planned, you can watch the recording afterwards. The broadcast will be edited as a recording after the end of the live class and will be available for viewing for 48 hours. However, please note that you must register for the class 15 minutes before the start of the class to receive the link.

Video studio

How do I log in to the video library?

You get an access to the practices at Roots video library when you have an active subscription.

How much does the video library cost?

As a new client you can try Roots video library for free 7 days and after that continue with 1 month subscription 17,50€/month or 6 months subscription 13,50€/month.

What payment methods are accepted?

Roots video library can be paid by credit or debit card.

Can I pay with ePass, Smartum, EazyBreak or Edenred?

Unfortunately that is not possible.

Where can I check the next payment date?

You can check the next payment date from My account -page “Subscriptions”.

Can I get a refund?

We do not refund unused time. We trust our members to keep track of their subscriptions and to adhere to the terms and conditions agreed to upon registration.

How can I resubscribe former membershio?

You can resubscribe your previous subscription from My account -page “Subscriptions”.

How many classes are there in the video library?

The video library currently has over 100 videos, as well as 10 yoga adventures for kids and a course for beginners. We add new classes to the video library every month.

Do I need my own equipment?

In which language are the classes taught?

Most of the classes are held in Finnish but there is also classes in English.

Is there music in the background?

There is no music in the classes, but feel free to put on your favorite music at home.

The video is not working properly, what shoul I do?

We recommend using Chrome as your browser. Always check your own connection first if the transmission is interrupted. You can contact us by e-mail info@rootshki.fi if you have problems watching videos.

I have subscribed Roots video library but I can't access the videos.

We are sorry for the inconvenience! You can email us info@rootshki.fi and we will help you.

How can I cancel my subscription?

You can cancel your subscription at My account -page Subscriptions.

Prices

My yoga card expired while the studio was closed due covid. Can the validity of the card be continued?

Yes of course. 🙂 We will continue the validity of the yoga cards when we open the studios again. Please send us a message to info@rootshki.fi when we are opening the studios again and we will add validity time to your card.

Can I buy a shared yoga card for myself and my spouse?

The card is always personal and under one user account. However, you can book two spots for the class and pay for another’s class this way. Except if you have the monthly card, which is valid for one person only.

I would like to pay a part of the purchase with sports benefits, is that possible?

Yes this is possible. You can use Smartum, Eazybreak and ePassi in our online store. If you would like to use Edenred, please contact us through email info@rootshki.fi

Do I need a continuous subscription to buy access to the video studio?

You don’t need to commit to a continued membership. You always buy access to the video studio for one month at a time. Yoga comes and goes in life. However, regular moments on the mat are valuable and a small investment in your own well-being carries far.

I can't get my gift card redeemed, what should I do?

If the gift card number does not work online for you, you can always redeem the card when you arrive for the first class. You can skip the payment phase when booking classes. Or contact: info@rootshki.fi.

My card expired and I didn’t have time to use it all the time.

No worries, this can sometimes happen. You can redeem your remaining ones 5 e / class when you come to class.

I didn’t have time to cancel my booking or I didn’t make it to the class I booked

If the booking has not been canceled within the cancellation time, we will charge a cancellation fee of 10 euros or one visit from the yoga card. If you have a monthly card we will shorten it by one day.

Please only book the classes you plan to attend. Of course, sometimes plans change. We hope that you will always cancel your booking in time if you are prevented from coming. In this way, we respect both the yogis and the work of our teachers.

I was injured and I can’t attend classes for a moment, can I freeze the card?

Of course. We always freeze cards against a doctor’s note. Please send a message to: info@rootshki.fi.

My account has been closed and I can't book a class.

The user account will be automatically closed if you have more than three cancellation charges in your account. You can open your account by paying the cancellation fees.

I have an online card, but I would like to attend classes in the studio. Is it possible?

Yes it is possible at an additional cost. The price of a class change is 4 e / class. You can book a class and skip the payment phase. You can make the class change payment when you come to class.

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